Truth or Not

There is a difference between true and factual.  Truth is from the real world.  Factual is a constrained model of reality intended to convey a different message than truth might convey.  I think that is what Steven Colbert means when he talks about “truthy”

Years ago I remember seeing a press release form the US Air Force that stated that its latest fighter, (F-18 if memory serves,) could fly at mach 1.5 at 60,000 feet.  Factual.  It could also fly at mach 2 at 80,000 feet.  Truth

Do your sales people and customer service people provide factual presentations and answers or do they provide the truth?  Do you know?

Maybe a better question is:

Given the choice between doing what is right and doing what sells, how would your people behave?

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