iPhone WTF?

In my little phone plan we have eight iPhone 4’s.  The oldest is 30 months old and the newest a bit over 24 months.  Of the eight, five are currently impaired to one extent or another.  One has a camera that has failed, three have a power button that no longer works, and another has no sound from the external speakers.  One of the other three has already been replaced at a cost of $200.

As upgrades came available, I asked myself, “Why Apple?”

Answer. Because they integrate well with the iPads through iCloud and because I like the FaceTime app.

That did not seem to make it for me so I explored Android.  I bought an HTC One to experiment and with the exception of FaceTime I have replaced all the apps that I used before.  I like the screen and the sound is superb.  So far it is acceptable.  If only I could estimate its durability.

I think any failure within 30 months is unacceptable, but I could live with perhaps one if it was repaired promptly, but that is not the case with Apple.  They know the way people use these devices and yet they fail.  Not huge issues but annoying enough that they are likely to lose some of their business.

Given the way the stock has behaved over the past 8 months, I may not be the only one who has noticed.

Unacceptable.

Don Shaughnessy is a retired partner in an international accounting firm and is presently with The Protectors Group, a large personal insurance, employee benefits and investment agency in Peterborough Ontario.

don@moneyfyi.com  |  Twitter @DonShaughnessy  |  Follow by email at moneyFYI

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