Tag: leadership

Measure Results


My local Ford dealer accomplishes something when he delivers a new vehicle. Possibly a used one, or possibly service, but new vehicle is primary. His stock in trade is vehicles and he measures success by how many he delivers, how satisfied is the customer… Continue Reading “Measure Results”

Building Your Practice – Part 2 – How Big?


Yesterday we talked about customer service and how disappointed clients will eventually inform 235 people about their disappointment. Today is about how big to build a practice so as to minimize the disappointments. A recent article in Bloomberg Businessweek on “Dunbar’s Number” deals with… Continue Reading “Building Your Practice – Part 2 – How Big?”

Building Your Practice – Part 1 – Customer Service


Financial Services is a relationship intense business. If you handle relationships poorly or even just adequately, you may get seriously adverse blow-back. Here a few things to think about as you build your practice, your systems and your methods. Tomorrow we will talk about… Continue Reading “Building Your Practice – Part 1 – Customer Service”

All ‘Round Like An Orange


GE is a company that understands management and they have systematized their knowledge.  They have developed techniques that help them.  Some are useful elsewhere. Suppose you have a clearly defined opportunity or a problem that is large enough to affect the entire business.  How… Continue Reading “All ‘Round Like An Orange”

The Mindless Pursuit Of Perfection


Perfection is a costly objective. Perhaps it is time to accept good enough. Suppose I suggested that you could solve 80% of any problem for a given amount of money. Call it $1,000,000. If you want to go farther, the cost to solve the… Continue Reading “The Mindless Pursuit Of Perfection”

What Fiscal Crisis Will Be Next?


The Americans have survived the fiscal cliff.  Sadly for them, cliffs usually are found on the side of mountains.  What does the fiscal mountain look like? There is a mountain of debt built on a foundation of undeliverable promises and reckless adventurism.  The mountain… Continue Reading “What Fiscal Crisis Will Be Next?”

Large Numbers Are Confusing


Million. Billion. Trillion. Similar right? Not so much! Numbers, especially large numbers, need context to make sense. If you count one number a second you will reach a million in 1,000,000 seconds. That is not surprising really. 11.6 days. A billion will take longer.… Continue Reading “Large Numbers Are Confusing”

Learn to Deal With Success


No one teaches us how to deal with success. It is like it can’t happen. Notice this great American philosopher’s idea. “As kids we’re not taught how to deal with success; we’re taught how to deal with failure. If at first you don’t succeed,… Continue Reading “Learn to Deal With Success”

Truth or Not


There is a difference between true and factual.  Truth is from the real world.  Factual is a constrained model of reality intended to convey a different message than truth might convey.  I think that is what Steven Colbert means when he talks about “truthy”… Continue Reading “Truth or Not”

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