Rule based systems create friction between customers and the business.
Offense is fun. Defense is work. That is the first thing you must learn when you get into the business of selling things. Meeting people. Discovering. Presenting. Persuading. Learning new products and techniques and concepts. All fun. Returning phone calls. Following up on deliveries.… Continue Reading “The Primary Law For Salespeople”
Mark Carney, governor of the Bank of Canada recently resigned and moved to the Bank of England as their governor. The most common response to this news, was, “Who’s he?” That speaks well for him. If you are a referee, umpire, manager, parent, spouse,… Continue Reading “Invisible Works”